About Us

A Little Bit About Our Company

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Pioneer Pet and Smart Cat began many years ago when Betsy Lipscomb, the founder and president of Cats International, gathered old wooden fence posts from her farm in Wisconsin and gave them to cat owners to use for scratching posts. The posts were very popular and over the years were improved with the addition of sisal rope and a sturdy base.

Our company was conceived with the unique mission to provide products that are specifically designed to enhance the quality of life for animals by providing for their behavioral needs. This mission is what sets us apart from other companies. Pioneer Pet products, with their high quality design and construction, encourage the mental and physical stimulation of animals. The products are designed by behavior experts and all are widely tested and approved before reaching the market.

When we enter a product category, our intent is to always fundamentally rethink it. Innovation is key to what we do. Take fountains for example. For decades, dog and cat fountains had been complicated plastic contraptions that were pretty much impossible to keep clean. So we started with the basics, from the perspective of the pet as well as the pet’s owner. Cats and dogs need fountains to keep their drinking water clean and fresh. So what’s the simplest way to filter and circulate their water? The answer was a bowl-inside- a-bowl design that looks as simple, fluid and seamless as water itself. To top it off we made our fountains out of easy to clean quality materials that fit right in with the best of modern furnishings.

Our extensive manufacturing capabilities have now taken the farmhouse kitchen operation to new heights. The mission, however, is still the same—to provide superior products that will improve the quality of life for pets and their owners.

www.catsinternational.org (click link)

We are proud to be associated with Cats International.  Knowing that behavioral problems are the number one killer of pets in this country, Betsy started a free behavior counseling service that is known as Cats International.  The site is a reliable resource for intelligent and practical solutions in solving and preventing difficult behavior and training problems.

Our Guarantee

Putting Customers First

We stand behind our products, and have always believed that providing customers with superior service is the key to building lasting relationships.

100% Satisfaction Guarantee – If you are not satisfied with a product you purchase directly from pioneerpet.com you may return it to us within 30 days for a full refund of the product price.

No Minimum Orders.

Shipping

We now offer a flat rate option for shipping in the USA.  This will help customers save money.  We will determine how it is shipped.  Most likely UPS ground or USPS ground.  We are always striving to make things more enjoyable for our consumers.

Please note if you are ordering from Canada, UPS is the only option we offer.  Please call 1-262-376-0768 if you ever have trouble ordering online.

Our Return Policy

Products purchased directly from pioneerpet.com may be returned within 30 days for a replacement or refund of your item. To return an item, please print out and complete our return form and include the Pioneer Pet Return Form in the box with the items you are returning. Charges for return shipping are the responsibility of the customer.

Contact Us (Click Here)

E-Mail: orders@pioneerpet.com

Phone: US toll free number please call: 1-866-317-6278

Phone:  Canada residence please call: 1-262-376-0768

Pioneer Pet Logo

USA TOLL FREE NUMBER

866-317-6278

CANADA RESIDENCE

262-376-0768

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Smart Cat